Here at the Lion and Swan Hotel in Congleton we strive to provide the best customer service possible to our guests at all times ensuring they have an enjoyable and memorable stay with us. Read what some of our very happy customers have to say below;
I’ve been staying at the lion and swan for the best part of two weeks now and it’s been grate all the staff are really friendly, the service is great, and the food is out of this world. All cooked fresh and to your order, the rooms are well decorated and very comfortable. I will definitely be back again. Stuart G – Tripadvisor, August 2015
“Old World Charm & Atmosphere”
This is the second time that my husband and I have stayed at The Lion and Swan in Congleton. We enjoyed our first stay so much that we decided to take a friend along to share the experience whilst she was on holiday in the UK. Worth noting is the location of this hotel, being situated in the centre of town, an absolute plus factor. The staff are friendly and the welcome is always warm. The corridors are creaky with age and add to the atmosphere of the exquisite old building. The rooms are comfortable and the showers in particular are superb. The cherry on the top is the delicious and very generous cooked breakfast served piping hot each morning. Well done to all members of the staff. Definitely well worth a visit! Rose H – Tripadvisor, July 2015
“The Whole Package”
My wife and I stayed here on Saturday night after we spent the day at our friends wedding. We were very happy with the friendly and efficient service from the staff, the room was huuuuuge (and no ghosts thankfully;) s a Chef myself I thought the complementary homemade shortbread in the bedroom was a fantastic idea! We shall be back! Luke A – Tripadvisor, July 2015
“Excellent Family Hotel”
We stayed here on Valentines night, we actually had our 5 year old daughter with us as we were visiting someone near by.We stayed in the Honeymoon suite (the coach house I think). Fab room, looked recently refurbished. Up to date bathroom with Jacuzzi bath, robes etc.. Very comfortable beds, including the extra bed provided for my daughter.
In terms of our welcome, wow they made such a fuss over our little girl… she loved it ! We were greeted with a glass of bubbly ( I think because it was Valentines eve). The staff were lovely, a real asset to the place, they worked very hard to accommodate all of our requests. They even let our daughter thank the chef and he showed her the kitchen which she loved. All of our meals that evening were excellent… from very posh fish fingers for Lottie to yummy pork belly and fresh fish for us. Very nicely presented and again excellent waiter service.Lots of choice too, 3 different menus that night. Breakfast was also excellent, we all had an english breakfast but you could also help yourself to cereal, yogurts, toast etc..
All in all this hotel is great for couples and families. I like the personal approach that this hotel offers, you just don’t get that in the larger hotel chains. We are due to be coming back in March and we are really looking forward to it. Claire S – Tripadvisor, February 2015